Last updated: September 5, 2026
These Terms & Store Policies apply to the Night Owl Collective website and online store.
By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website or purchase from the store.
Night Owl Collective (“NOC,” “we,” “us,” or “our”) operates from Texas, United States.
Questions about an order or these terms may be sent to [email protected]
Products, prices, availability, shipping options, and other information are displayed on the website at the time of purchase.
Prices may change without notice, but a price change will not affect an order that we have already accepted unless the original price was displayed in error or applicable law provides otherwise.
We reserve the right to refuse or cancel orders where reasonably necessary, including suspected fraud, payment problems, pricing or inventory errors, misuse of the website, or inability to fulfill an order.
If we cancel an order after payment has been collected, we will refund the amount paid for the canceled portion of the order.
Available shipping methods, destinations, and charges will be shown during checkout when applicable.
Any processing or delivery dates shown on the website are estimates unless we expressly state otherwise.
We will make reasonable efforts to ship orders within the timeframe stated when the order is placed.
If an order cannot be shipped within the promised timeframe, we will contact you regarding the delay and provide cancellation or refund options when required by applicable law.
Delivery times after shipment may be affected by the shipping carrier, customs processing, weather, holidays, or other circumstances outside our reasonable control.
International customers are responsible for providing a complete and accurate shipping address.
Depending on the destination, an order may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees.
Unless expressly collected by us during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.
Customs processing may also delay delivery.
Nothing in these terms limits consumer rights that cannot legally be waived in your country or region.
Unless an exception below applies, you may request a return within 14 days after receiving your order.
To start a return, contact: [email protected]
Please include your order information and the item you wish to return.
Returned merchandise should be in substantially the same condition in which it was received and, where reasonably possible, unworn, unused, and with original packaging or tags.
You are normally responsible for return shipping for a change-of-mind return unless applicable law requires otherwise or we agree to cover the cost.
Please do not send a return until you have contacted us and received return instructions.
Once an approved return is received and inspected, we will issue the applicable refund to the original payment method.
Shipping charges are generally non-refundable for voluntary returns except where required by applicable law.
Where applicable consumer law requires reimbursement of the original standard delivery charge, we will provide that reimbursement.
Banks and payment processors may require additional time to post a refund after we issue it.
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at [email protected] .
Please include your order number and, where helpful, photographs showing the issue.
Depending on the circumstances, we may provide a replacement, repair, refund, or another remedy required by applicable law.
We will cover reasonable return shipping costs for products confirmed to be defective or incorrectly supplied when required.
Nothing in this policy limits any mandatory warranty, conformity, or consumer-protection rights provided by applicable law.
Certain items may not be eligible for change-of-mind returns where permitted by law, including:
This does not remove any rights you may have if an item is defective, damaged, or incorrectly supplied.
Customers in the European Economic Area, United Kingdom, or another jurisdiction providing mandatory cancellation or consumer rights retain those rights where they apply to the transaction.
For qualifying online purchases, this may include a statutory period in which you can withdraw from the purchase without giving a reason.
Nothing in these Terms & Store Policies is intended to waive or restrict rights that applicable consumer law does not allow you to waive.
If tracking shows a package as lost, or if your order has not arrived within a reasonable period after the expected delivery date, contact us so that we can investigate with the carrier.
We will provide any replacement, refund, or other remedy required under applicable law.
We are not responsible for delivery problems caused by an incorrect address supplied by the customer, although we will make reasonable efforts to help when possible.
Unless otherwise stated, the Night Owl Collective name, website design, graphics, artwork, logos, text, photographs, music-related materials, and other original content appearing on this website are owned by Night Owl Collective or used with permission from their respective owners.
You may view and share links to our public website for personal, non-commercial purposes.
You may not copy, reproduce, sell, modify, distribute, commercially exploit, or falsely represent our content as your own without permission from the applicable rights holder.
Artist names, music, artwork, trademarks, and other material belonging to individual artists or third parties remain the property of their respective owners.
You may not use the website to:
We may restrict access where reasonably necessary to protect the website or others.
The website may contain links to or integrations with third-party websites and services.
Night Owl Collective does not control those services and is not responsible for their independent content, availability, terms, or privacy practices.
Your use of a third-party service is governed by that provider’s own terms.
We try to keep the website accurate and available, but we cannot guarantee uninterrupted or error-free operation.
We may modify, suspend, discontinue, or maintain portions of the website when reasonably necessary.
To the fullest extent permitted by applicable law, Night Owl Collective will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website.
Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in these terms limits mandatory consumer rights.
Except where mandatory consumer-protection law provides otherwise, these terms are governed by the laws applicable in the State of Texas, United States, without regard to conflict-of-law principles.
Customers may retain additional rights under mandatory laws applicable where they live.
Our collection and use of personal information is described in our separate Privacy Policy.
We may update these Terms & Store Policies as our website, products, services, or legal requirements change.
Changes apply prospectively from the date the updated terms are posted unless applicable law requires otherwise.
For questions about orders, returns, store policies, or these terms:
Night Owl Collective
Texas, United States
[email protected]